Thank you for your continued patience as PACER transitions to multi-factor authentication (MFA) over the coming months. MFA is a key security enhancement designed to better protect user accounts and the integrity of our systems. As this rollout continues, we want to clarify when users should contact the PACER Service Center (PSC) and when they may take action on their own. Recent questions have increased call volume and wait times, and we hope the following information will help users get the support they need more efficiently.

Password Reset Improvements

Effective October 16, 2025, PACER released an update that allows users with CM/ECF-level access (including filers and interested parties) to reset their own password if their search status becomes inactive due to inactivity. These users no longer need to contact the PSC for a password reset.

MFA Enrollment Guidance

Users should only enroll in MFA when prompted during the PACER login process. If you do not receive an enrollment prompt, no action is required at this time.

Inactive Search Status

Users with CM/ECF-level access may continue filing, even if their account reflects an inactive search status. If you wish to reactivate your search status after six months of inactivity, you must still contact the PSC for assistance.

We appreciate your understanding and cooperation as these important security changes are implemented. If you have further questions, please visit the PACER website or contact the PACER Service Center.