Pay.Gov Questionnaire
Name:
E-mail Address:
Phone Number:
1. What Operating System (OS) are you trying to docket with?
Select OS
Windows 95
Windows 98
Windows ME
Windows NT
Windows 2000
Windows XP
Mac OS
Linux/Unix
2. While a transaction is completing, do you try to docket ahead on another transaction while you are waiting?
Yes:
No:
3. Which browser and version are you using?
Select Browser
Internet Explorer
Netscape
Firefox
Opera
Other
Version:
4. Which Credit Card are you using?
Select Credit Card
Visa
MasterCard
Discover
Amex
Diners Club
5. What time of the day was it when you were attempting this transaction?
Time:
A.M.
P.M.
6. Has this happened to you more than once?
Yes:
No:
7. Did you experience a "Slow" performance issue when you were executing a transaction?
Yes:
No:
8. Did you suspect that the process might be "Stuck" and you then aborted or started over?
Yes:
No:
9. Are you the person who normally dockets this type of transaction?
Yes:
No:
10. Could you explain the specific steps you took to docket and pay this transaction?
11. Did you see an error message to call the court?
Yes:
No:
12. Did you see a message warning you about the use of the back button?
Yes:
No:
13a. Did you hit the "Back" button on the browser toolbar after you were in the pay.gov pop-up screen to enter your credit card info?
Yes:
No:
13b. If you answered "Yes" to 13a then was a different receipt/transaction number created? Otherwise go to question 14.
Yes:
No:
14a. Are you using third party software e.g. BestCase?
Yes:
No:
14b. If you answered "Yes" to 14a then does it pre-populate the payment screen?
Yes:
No:
15. Did you experience slow performance while docketing?
Yes:
No:
16. What type of Internet connection do you use?
Select Connection Type
Dialup
Cable Modem
DSL
Satellite
T1/T3
Other
